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This week I wanted to finish off on my comments of last week in relation to Patience. You might recall I said that “Patience is a by product of waiting”. The question I proposed was “How do we respond, act and perform during the waiting time?” “What is our attitude to waiting?”
So, some further thoughts:
In waiting: We just can’t see what is going on around us.
There is nothing more frustrating that having to wait when you don’t know why. If there is someone waiting, the best thing you can do is communicate with them. Have you ever heard the line “Your call has progressed in the queue. You call is important to us and we will get to you as soon as we can.” To me, that has to be one of the worst attempts at communicating with a client. I suppose it is better than just listening to “elevator music” or an audio real of the products on offer.
The points to take from this are:
If you are making people wait, communicate the reason. People wait better if they understand why. And
If you are waiting, don’t let the wait frustrate. Often, there are very valid reasons as too why the wait is happening and it wont be the fault of the person that you ultimately talk to.
In waiting: The hardest thing is seeing others pass you.
Have you ever been in the queue at the movies. Standing in line to purchase your ticket. Then, up comes a person in the express lane, right to the front. They get called over and served while you continue to wait.
At this point, remember that they have paid a price to get that service. A price that you have not paid.
The same holds with your business. You see similar businesses tracking past you and winning those contracts or saying how busy they are. Remember that they have paid a price. It may have been the hard yards of cold calls, the preparation of a proposal that they spent until 2am working on. What ever it is, they have paid a price. Are willing to pay that same price to see the acceleration?
If we look at them, we start to compare ourselves to them or start to consider our own faults and failures. Remember, they have paid a price to move forward.
In waiting: Things have time to die.
We can really learn from waiting. It gives us time to think and reflect. Can I challenge you to take the opportunity the next time you are waiting to stop and reflect on your situation? Allow things like Frustration, jealousy and pride to die. Allow yourself to be transformed by the renewing of your mind and the softening of your heart is changed.
Next time you are having to wait, I hope you remember this blog and take the time to reflect on what you can do to grow and increase during the waiting. Welcome the wait as an opportunity to develop greater character rather than a frustration.
Why not consider engaging a coach. They can help you develop during the waiting period. Contact us on firstname.lastname@example.org and we can have a discussion about developing you during the waiting period.