In the waiting room …
Today I have had the chance to sit in 3 waiting rooms, for consultations. I used to hate having to wait because I saw it as an infringement on my time. After all, I made an appointment for a specific time, so why can’t they be on time too?
Maybe I’m getting older in my attitude (I know I am ageing) or maybe I have changed my thoughts about what I do in a waiting room but my attitude has changed.
As I have been sitting, I have used the chance to observe those in the room and those who have come and gone. Coaches seem to enjoy watching people.
What have I noticed? The secretarial staff are open and friendly but I can see some work efficiencies that they could implement simply to save time in their day. Such as moving the printer to within reach, rather than having to get up to retrieve printed documents all the time.
The people waiting seem to be different from me. They come in, engage with the secretary and then take a seat. They reach for one of the many magazine selection on the table and commence flicking through magazine after magazine. I used to do this too. I would never buy one of those magazines but I would flick through them in the waiting room.
The doctors are very please people. They all greet their next patient. Usually with an apology for the wait with a comment like “thank you for being so patient in waiting”. I like that. It acknowledges they wait and places value on the individual. Some business owners could learn from that statement.
Then there is me! Aside from writting this blog, I have also spent productive time in my accounting system, responding to emails and of greater importance, thinking into my business. Over the past few months I have been focused a lot more on thinking. I don’t mean thinking about what the next task is but thinking about the future.
The catalyst for this has been my desire to reduce and minimise unproductive habits. I am finding that this change in me is changing my approach to business and changing my business.
Why not give thinking a try. Call me if you would like to understand more.